CUSTOMER CARE

​Custom & Bulk Orders

 

Do you need a custom designed item? 

Provide the following information via email to kreativeivy@gmail.com. Use the list below for information that needs to be provided. If you need the artwork designed a Design fee of $50 will be invoiced including up to 2 corrections/modifications.

  • Name

  • Email address

  • Phone

  • Date Products are Needed (3 week minimum)

  • Quantity (15-quantity minimum on custom orders)

  • Organization

  • Product Requested

  • Garment Style (if applicable)

  • Color

  • Do you need a Custom Design?

  • Details for Custom Design, design description, chapter info, line info or any details regarding what you would like to add to the shirt

 

Would you like to make a Bulk Order of an item on our site? 

Contact us via email for bulk order discount details at kreativeivy@gmail.com.

Sales Tax: Kreative Ivy is required by the state of Oklahoma to charge sales tax to any order being shipped.

Copyright: All content included on this site, such as photography, text, copy, graphics, logos, button icons, images, imagery, audio clips, video clips, digital downloads, data compilations, and software, is the property of Kreative Ivy or its content suppliers.

Privacy: Kreative Ivy ("us", "we", or "our") operates www.kreativeivy.com (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Information Collection And Use: While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, email address, postal address and phone number ("Personal Information").

 

Security: The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

 

Links To Other Sites: Our Site may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. Kreative Ivy has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or service

RETURNS

​We gladly accept returns within 14 days of shipping. Refunds must be received in their original, unworn and unused condition. All refunds must be exchanged by the purchaser and the original order number must be provided

Please note:  You will be responsible for all shipping fees if you choose to return the item unless the items are damaged, defective or incorrect upon arrival. We are not responsible for lost or stolen packages.

 

How to return your purchase:

  • Before you return an item, send an email (info@kreativeivy.com) explaining what you are returning and the reason for the return.

  • Send your return or exchange within 14 days of receipt. Please note return/exchange shipping fees are the responsibility of the customer unless it is determined the item is damaged due to our negligence.

  • Once we receive your return, a refund will be issued within 5-7 days and you may place another order with the correct size or item.

 

Return Address:

Kreative Ivy

Return Department

PO Box 950674

Oklahoma City, OK 73195

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